The way we communicate is changing - as individuals, as communications professionals and even as businesses. Today technology is impacting not only external communications but the whole world of work. Companies like Slack or Huddle are quickly transforming the way we innovate and collaborate to boost our productivity and give us the ability to work from wherever suits us.

Yet more traditional technologies still have a role to play. We may live in an email and instant message era but many business interactions still rely on phone calls. Some think phone calls will disappear altogether as Generation Z enters the workforce – yet innovation today hasn’t forgotten the ‘old school’ phone call.

Artificial intelligence is already enhancing what employees can do – rather than replacing staff entirely. A trip to UC EXPO in London made it clear that there is plenty of work underway to transform the phone calls of today for the workplace of the future. Artificial intelligence is being deployed by companies like Dialpad to drive innovation in this space – helping companies do business better.

Real-time speech recognition and natural language processing are being put to good use, changing phone calls from an avenue for wasted or lost data to a key feature in the future of work. Better customer experiences, increased efficiency and a boost to productivity were just some of the benefits outlined by Mike Kane at Dialpad – though many will be on board as soon as they hear the technology eliminates the need for employees to manually take notes and call actions…